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email: order@buysmart-gsa.com

Office: 5755 Oberlin Dr, STE 301, RM 215, San Diego, CA. 92121

Business: 1-619-200-5768

Customer Services: 1-888-504-9991

Fax: 909-312-4624

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All brand names are Registered Trademarks of their respective corporations and are NOT affiliated with BUY SMART, LLC, its products or website. All registered names are used for product identification only.

Return Policy

Buy Smart LLC is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 48 hours of the original date of receipt. Our Returns Department must be notified of all returns at Order@buysmart-gsa.com. No returns will be accepted without notification (Return without prior authorization, see below). In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.

Please check your Packing Slip with the contents of your box.

Items must be returned to Buy Smart LLC within 14 days of purchase for a full credit.

Items returned must be in the original packaging and in re-sellable condition.

Most items carry a 30-day exchange policy if you are having problems with an item.

Item returned from 14-28 days are subject to a restocking charge of 5-15%.

Product returned after 90-days may not be able to be returned to the manufacturer distribution center.

Due to Legal and Health code issues, we can not accept back any food or medical type items.

If you are unhappy with an item please let us know. We closely monitor returns, and if we find a consistent problem we will stop selling that item until the issue is resolved by the manufacturer.

Requesting a Return Authorization Number

To return an item, e-mail us at order@buysmart-gsa.com to obtain a Return Authorization Number. Please provide the following information in your e-mail:

Order Number, include in the subject line of your e-mailItem(s) and quantity you wish to return.Reason for the return.

Within 24 hours of receiving your request, we will e-mail you return instructions, including a Return Authorization Number. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a UPS/USPS/FedEx shipping label to return the items at our expense.

Packaging and Sending Returns

Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.

Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.

We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.

If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Return Restriction

Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: all toner cartridges, electronics, business machines, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper). These products will only be accepted in the event of a manufacturer's defect or an error on our part.

Opened computer software will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.

Return Reasons

If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, re-stockable item, less shipping costs. Please be aware that when returning a product shipped free of freight, our actual outbound shipping costs will be deducted from your return. You will be responsible for the cost of returning the item to Buy Smart.

If we sent you a defective item, an incorrect item, or the item was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order in a reasonable time frame, please contact us within 2 business days and we will investigate and, if necessary, process a replacement.

Returns Without Prior Authorization

In order to keep prices low for all customers, a return authorization is required to return merchandise. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you in advance for helping us keep prices low for all of our customers.

Processing Refunds/Replacements

As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within three business days. Allow one week to receive replacement merchandise.

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

It is the policy of Buy Smart , LLC to protect the privacy of our customers and visitors to www.buysmartllc.com (this “Site”). This Privacy Statement was created in order to ensure the confidence of our valued visitors and customers ("Users") and to assure all users of this Site of the following - we do not reveal, share, sell, trade or rent any information about the users of this Site.

Information about customers and visitors is collected on several different pages of this site. When placing an order, requesting a catalog, setting up an account and submitting e-mail, information is gathered. This information is used solely for the purpose of correctly processing, delivering and invoicing our user’s orders and requests. ‘Correctly processing orders and requests’ may include Buy Smart LLC contacting a user for verification or clarification of information, including credit card information if a credit card is being used.

As always, feel free to send us your RFQs for prompt and competitive quotes on the products that you need. Let us know what you need and how we can help you!

Under no circumstances is credit card information shared with anyone other than a credit card processing company to bill purchasers for goods and/or services obtained from this Site.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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